Amazon Sent Wrong Item (What To Do, Exchange + Keeping)

Amazon Prime shipping services are well-known because of their fast shipping rates. Orders placed by customers can be delivered as soon as the next day.

However, Amazon’s fast-paced shipping isn’t always reliable, as customers often receive the wrong item in their order. This is what you should do if you have experienced this issue.

Amazon sent the wrong item. What should you do?

Amazon will issue a reimbursement or replacement to customers who receive the incorrect product in an Amazon order. You can send an Amazon Customer Service request or fill in a return request online. Customer may also be allowed the right to keep the item they don’t want.

You can read on to discover how you can request a substitute for an incorrect item.

Amazon can be contacted by customers if an item is not what they ordered or the package was delivered without their authorization.

You can first call Amazon customer support at their 1-800 number to report an incorrect package. It is best to do this if you received the package even though it was not yours.

When customers call customer service, and have explained their problem, they are offered a refund of replacement for the defective product.

Amazon might request that the recipients provide information about the order slip if they have received a package. If this happens, Amazon could ask them to return it or arrange for a driver to collect it.

Filling out an Amazon.com replacement and refund request is the second way to receive the incorrect item. To complete this request, the customer must follow these steps:

Log into Amazon to view your Orders. Select the order and then click on “Return/replace items”. Click on the “Reason to replace” drop-down menu and choose “wrong Item was shipped.” Then, print the return label that has been provided. Prepare the defective item for shipping.

While filling out the online form is the simplest method for dealing with the wrong package being delivered, this method will automatically require customers to return the wrong item sent.

Amazon’s customer service agents will usually recommend to customers that they keep the defective item in order to minimize inconvenience.

To ensure customers receive the right item, we recommend that they contact a live agent to help them.

Amazon Will Allow Me to Return the Irregular Item

According to the FTC (Federal Trade Commission), if Amazon sends customers an item they did not order, it is theirs to keep. Amazon may ask for the return of the product via the online form.

Customers will need to choose the right channel to obtain the correct item. The online order form could require customers to return the incorrect item.

However, if customers go through a live customer service agent, it’s more likely that they will insist on the customer keeping the item for the inconvenience.

Amazon will offer a return or exchange for the incorrect item.

Amazon will issue a refund or a replacement if a customer reports an error in their order. This depends on which option the customer chooses.

The refund will be processed within three to five days after the request has been approved. Amazon will then provide an updated tracking number so that the customer can send the new replacement item.

What is the reason Amazon sent me the wrong package?

There may be a few reasons that customers received the wrong package.

One common reason is that packages belonging to the same address or name were sent by the fulfillment center, which accidentally put each item in the incorrect place.

However, if customers have received a package even though they didn’t order anything, this is usually caused by the delivery driver misreading the shipping label.

What can I do if I receive the wrong item from Amazon?

To return an incorrect item, customers can fill out Amazon.com’s replacement and refund request. The form will then be completed and customers will be given a printable return label.

After printing out the return label, customers are asked to repackage the item in its original box, and Amazon will either ask the customer to return it or will arrange to have a delivery driver pick it up.

After the return and replacement forms have been completed, Amazon will reimburse the Import Fees Deposit and the shipping cost if the customer returns the item.

Is It Easy to Return A Wrong Item From Amazon?

Amazon is easy to work with if customers fill out and return correct information.

However, customers may encounter problems when trying to return an item that was not sent as ordered. Amazon will charge their account and refuse to receive the parcel.

In order to make sure that Amazon receives the incorrect package, they are advised by their local Post Office to obtain a tracking #.

To know more, you can also see our related posts on what to do if Amazon delivered to the wrong address, Amazon empty package, and the Amazon refund without return.

Conclusion

Customers who receive the incorrect item via Amazon can go to the Returns Center at Amazon.com to request a replacement or a refund. Amazon customers can call to get a replacement item for an item they originally ordered.

.Amazon Sent Wrong Item (What To Do, Exchange + Keeping)