What Does Amazon Do With Returns

What Does Amazon Do With Returns In 2022? (Full Guide)

Amazon.com, Inc.
Formerly Cadabra, Inc. (1994–1995)



Founded July 5, 1994

; 27 years ago




Bellevue, Washington

, U.S.
Jeff Bezos


Area served
Key people
Revenue Increase


469.822 billion (2021)



US$24.879 billion (2021)


US$33.364 billion (2021)


Total assets

US$420.549 billion (2021)


Total equity

US$138.245 billion (2021)


Owner Jeff Bezos (14.0% voting power, 10.6% economic interest)


Number of employees
1,608,000 (Dec. 2021)


U.S.: 950,000 (Jun. 2021)




Footnotes / references



Amazon is a major player in online e-commerce. Customers can purchase millions of household goods from Amazon with just few clicks using their computers or phones.

  • Amazon is home to millions of products and thousands of returned products each week. But what is Amazon’s policy regarding returns? So I started digging, and this is what I discovered.
  • What Does Amazon Do With Returns In 2022? (Full Guide)

    Amazon’s 2021 Returns Policy: What is it doing?

    Amazon process returns and either sells to the e-commerce liquidation retailer or Amazon Warehouse, but not all. Although some returned goods may be returned on Amazon, many are shipped on pallets to liquidation companies such as Liquidation.com or Direct Liquidation.

    Continue reading to learn more about Amazon’s return policy.

    How Does The Amazon Return Process Work?

    Amazon provides a 30-day return policy on all items and an online returns service.

    Amazon, as well as most third-party sellers, offers this generous return policy. However some products may have different returns policies.

    Amazon claims that it may take up to 25 business days to receive the item returned to the fulfillment center. Within a matter of days, refunds will be processed.

    Once the product has been returned and checked in to the fulfillment centre, Amazon workers can list it on Amazon Warehouse.

    Otherwise, it’s prepared for liquidation with many other returned products.

    What Does Amazon Do With Returns In 2022? (Full Guide)

    What happens to Amazon Products that have been returned?

    Returned products are processed at Amazon’s fulfillment centers and distributed to warehouses accordingly.

    Amazon Warehouse will accept gently used goods, like those purchased by a customer who has changed their mind or returned the item incorrectly.

    Returned products are stored in storerooms on pallets. They are then packaged and sold bulk to liquidation agencies.

    Liquidators who buy stock from Amazon purchase these pallets at a low cost, and in turn, take these products and sell them through their liquidation sites.

    For example, Liquidation.com is a B2B liquidation marketplace that resells items not only from Amazon, but also from other mass merchandise retailers like Target, Home Depot, and Lowes.

    Amazon Will Return What Items?

    Amazon sells many items that can be returned. However, the buyer must follow the policies.

    Amazon offers a wide range of products for household use, including clothing, animal supplies and accessories, as well as home improvements tools and computer accessories.

    This product is easy to resell via Amazon Warehouse and to liquidation firms.

    Groceries and downloadable software are not eligible for returns. You should clearly state this on the product listings and in your orders.

    Amazon has over half the units that are sold by small businesses online. Amazon also offers liquidation plans for returned goods.

    Sometimes, the cost of returning a defective product can be too high to justify spending time, labor, or money on it.

    Amazon decides to liquidate items returned through mass-liquidation warehouses.

    You can think of it like this: If Amazon had the resources to go through each item that is returned and checked for quality before packaging it again, then it could save the seller valuable time.

    Everyone wins by quickly processing returns and selling returned products on Amazon Warehouse, or to third-party liquidation sites.

    Amazon, its million-plus sellers, can retain more money and resources than tying them up with individual returns.

    You can rest easy knowing that your returned product will usually be given another chance. However, it’s not possible to guarantee that each item will ever be resold.

    What Does Amazon Do With Returns In 2022? (Full Guide)

    Amazon Warehouse: Are Return Products a Good Deal?

    Amazon is home to more than 100 U.S. fulfillment centers, which means that it has plenty of space in its warehouses for gently used goods, as well as those purchased from customers.

    Amazon Warehouse features many of these items. It is an area of Amazon’s online marketplace where customers can search open-box items for discounted prices.

    Amazon Warehouse inspects each item before it is sold. This ensures that customers can receive the same quality service as standard Amazon orders.

    Once returned items have been processed, and they are designated as for sale via Amazon Warehouse and liquidation stock respectively, Amazon staff then take control of the warehouse goods and create detailed descriptions.

    Amazon Warehouse includes a condition description with every previously used product.

    Products with a similar label, if you are looking to recycle items that someone has already returned or used very little, would be the best.

    Amazon Warehouse Goods in Perfect Working Condition with only minor wear to packaging.

    Items returned with cosmetic imperfections may be listed under “very good” to help shoppers get a better understanding of what they are purchasing. The same applies for goods labeled as good or acceptable.

    You can find out more by reading our guides about what Amazon Woot means, Amazon Basics and Amazon sponsored links.

  • Conclusion
  • An item returned to Amazon is unlikely to be resold to consumers directly unless it is in exceptional condition or high demand. A majority of the items you return end up in Amazon Warehouse, or on liquidation sites.

    Amazon’s vast presence and million of transactions makes it economically feasible for companies to return items. This will also allow them to make space in their warehouse. If you send an item back to Amazon, it will be liquidated and sold at a lower price.

    .What Does Amazon Do With Returns In 2022? (Full Guide)

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