Kaspersky North America Wins Bronze In 11Th Annual Best In Biz Awards

Woburn MA. 22 December 2021. GLOBE NEWSWIRE. Kaspersky named bronze winner in the Support Section of the Year section in the Best in Biz Awards. These awards are judged annually each year by distinguished editors and reporters at top-tier North American newspapers.

This award was earned by Kaspersky North America’s Support and Services department due to notable achievements throughout the year. Most notable were all-time records for customer satisfaction, prompt technical engineer response times and speedy phone calls. They maintained high standards for customer service throughout the year. Kaspersky was awarded the fifth Best in Biz in the category of Support Department of the Year.

Anthony Bellia (Vice President, Support and Services, Kaspersky Americas) says, “We always put our customers’ needs first.” Every year, we make goals about how we can provide better services. And we push ourselves to expand on our excellent program. The award is testament to the team’s hardwork, dedication, professionalism throughout the customer-experience experience. 2021 was the 11th year of Best in Biz Awards. These awards reaffirmed that American business has never been stronger. More than 700 entries were submitted to the 11th Annual Best in Biz Awards. They came from both public and private businesses of all sizes, and all industries and geographic areas. The judges this year were impressed by the winners’ adaptability and resilience that allowed them turn the difficulties of the last 20 months into impressive growth numbers. They also appreciated their exceptional dedication to their customers, in all matters small and big.

Joseph Pete of Times of Northwest Indiana said that “this year’s entries are of exceptional caliber”, judging the third Best in Biz Awards program. Anybody would have been worthy of recognition, and anyone could have won if it weren’t for the level of competition. They displayed an impressive array of achievements and quantifiable achievements.” The Best in Biz Awards were established in 2011. Winners have been chosen based on the scores of independent judges who are drawn from some the most respected media outlets in North America. Combining top editors’ and reporters’ unparalleled experience and expertise with the objectivity inherent in the journalistic ethos and further enhanced by the breadth of outlets represented, Best in Biz Awards judging panels are uniquely able to determine the best of the best from among the hundreds of competitive entries.

Best in Biz Awards for 2021 were presented in 100 categories. For a complete list of winners in Best in Biz Awards 20,21 visit

Kaspersky was established in 1997 as a worldwide cybersecurity and privacy company. Kaspersky has deep security knowledge and threat intelligence that is continuously being used to create innovative services and products for businesses, government, and consumers all over the globe. Comprehensive security protection includes the company’s top endpoint defense and many other specialized security solutions. These services are designed to protect against evolving, sophisticated threats. Kaspersky Technologies protects more than 400 million users and helps 240,000 corporate clients to secure what’s most important. Learn more at www.kaspersky.com About Best in Biz Awards Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. These prestigious awards have been judged by Associated Press and Wall Street Journal over the years. Winners have come from every corner of the globe, including blue-chip firms that make up the backbone of the global economic system, to innovative start-ups or small-scale local businesses. The Best in Biz Awards are presented in North America and International each year in two distinct programs. They also include 100 categories that cover company, team and executive as well as media PR, CSR and other categories. For more information, visit: http://www.bestinbizawards.com.

CONTACT: Sarah Kitsos Kaspersky 7815032615 sarah.kitsos@kaspersky.com Sudan coup: Prime Minister Abdalla Hamdok resigns after mass protests Abdalla Hamdok’s resignation comes weeks after he was reinstated by the military following a coup.

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Kaspersky Av Test Awards – Certified Proof Of Peak Excellence

Security solutions manufacturers have an unique chance to distinguish themselves from competitors by receiving one of the prestigious AV-TEST Awards each year. These awards are only granted to those products which achieve a top-performance result in the AV Test Labs over the entire test period. A security product’s technical prowess is not enough to earn the AV Test Awards. It also proves it to be the most effective on the market in fighting cyberattacks.

Kaspersky has added four new products to its product line in 2019, including “Internet Security”, Endpoint Security, “Small Office Security” and “Virus Removal Tool”. These top-rated products all met strict AV-TEST Institute standards. Kaspersky, a consumer company, is recognized for providing the best protection. The AV-TEST Institute has awarded Kaspersky the 2019 Best Protection Award. Kaspersky, a corporate company, is awarded the Best Performance Award. It also receives two Best Usability Awards and a Best Repair Award.

“Last season, Kaspersky products produced excellent results for the entire product line. Kaspersky won not only the award for best protection, but five additional accolades,” Andreas Marx (CEO of AV-TEST) says. It was hard to find any other software that could achieve these stellar results in an annual test in the category of consumer protection. Kaspersky has also been awarded five other awards, including those for usability, repair, performance, and usability.

Trusted Reviews Awards 2021: Microsoft Defender Wins Best Antivirus

Microsoft Defender Antivirus is the winner of the Trusted Reviews Awards 2020 Best Anitvirus category. This free antivirus service beat out all other contenders when it was tested earlier this year. Reviewer Kat Orphanides praised the service for its reliable malware detection and robust ransomware defence.

Microsoft Defender is a very good and hassle-free antivirus. There are still a few uses cases for some other antivirus suites, however. If you use a version of Windows that’s no longer supported by Microsoft, then you’ll definitely need third-party antivirus: Avast, Bitdefender and Kaspersky are all good choices here,” wrote Orphanides in her Microsoft Defender wins Best Antivirus review.

There was stiff competition from several outstanding services like Avast Antivirus Free Bitdefender Antivirus Free Ed ESET Internet Security Kaspersky Internet Security.

Trusted Reviews’ editorial team selects the Trusted Reviews Editor’s Choice Award winner. Except for exceptional cases, every product that is being considered must have been thoroughly reviewed and scored at minimum 4/5. Our experience in using the product in real life, its performance in testing and key metrics, as well as how it compares against other contenders, such price, are key metrics that will decide who wins.

The Awards are a yearly event we run to celebrate the best products we’ve tested and coolest brands we’ve covered over the last 12 months. In response to ongoing coronavirus pandemic, the Trusted Reviews Awards 2021 will be held as a digital event lasting a week.

We’ll be revealing a fresh batch of winners every day this week using the below schedule, so make sure to check back with Trusted Reviews regularly!

Mobile, tablets, wearables and cameras Editor’s Choice winners 12 October 2021:

Editor’s Choices winners ofTV audio 13 October 2021

Homes Editor’s Choice winners 14 October 2021:

Computing and gaming Editor’s Choice Award Winners

Nomination title: Kaspersky Lab North America Support and Services

Tell the story about what this nominated organization/department has achieved since January 1 2018 (up to 650 words). Concentrate on particular accomplishments. Then, relate them to past performance and industry norms.

Kaspersky Lab North America’s (KLNA) Support and Services department provides elite technical support and customer service to clients, and in 2018, the team continued its momentum after a banner year by achieving all-time highs in customer satisfaction.

KLNA’s Woburn office houses all members of its B2B Support and Services group. This department is made up of highly-skilled technical customer support engineers. They practice deep troubleshooting and customer management as well as complex technical issues. They offer a number of services to customers, including assisting with technical questions.

Kaspersky Lab B2C premium Services: This is an exclusive service that allows home users to install software, tune up their PCs to increase performance, fix operating system issues, remove viruses and spyware, and other tasks. Kaspersky Lab B2B Professional Services offers superior corporate support that includes 24x7x365 assistance from a personal account manager. Kaspersky Lab Professional Services also has proactive monthly communications that provide information on the latest trends and tips. KLNA Support and Services received the Technology Services Industry Association’s fourth-year highest certifications for Support Staff Excellence. To achieve these certifications, companies must have 90 percent of their support staff successfully complete a course designed to teach them advanced field service communication skills, and another course focused on advanced diagnostics troubleshooting. Every technical engineer and manager must take a certification exam. KLNA achieved this successfully.

In 2018, during the certification process, the team reached the following milestones:

-Attained the company’s highest overall customer satisfaction score, with a 4.5 percent year over year improvement from 2017 -Improved its phone abandon rate, defined as the number of phone calls that arrive in phone queues vs. the number handled, by 50 percent to be well below the industry standard of 5 percent -Decreased its average speed to answer phone calls by 57 percent, and average speed to answer live chats by 52 percent, meaning customer inquiries are answered in seconds -Achieved a team productivity rate of 92 percent, resulting in an extremely productive working environment The Support and Services team also was recognized as the 2018 Silver Stevie(r) Award winner in the “Customer Service Department of the Year” category of the 16th annual American Business Awards, as well as a silver winner of the “Support Department of the Year” category in the Best in Biz Awards.

The 2018 customer testimonial is a testament to the team’s commitment to providing the best experience for customers.

“I wanted to let you know what a positive experience it was… regarding the captioned case. She was knowledgeable and was very pleasant to work with. She was responsive and stuck with the case till it was solved. I deal with a lot of IT support desks and this case stands way above the usual support I get from other companies…I will continue to recommend Kaspersky to others with whom I deal.” – John West, Foundation Energy Management, LLC In bullet-list form, briefly summarize up to ten (10) accomplishments of the nominated department since the beginning of 2018 (up to 150 words).

Attained record-breaking customer service satisfaction. This was achieved by achieving an incredible 100% overall satisfaction rate for a week in Sept..

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Frost & Sullivan Commended Kaspersky to Deliver Customer-Focused Holistic Cybersecurity Solutions

Kaspersky offers a comprehensive industrial cyber security solution that combines Machine Learning with its MLAD technology, and Big Data analytics via the Kaspersky Security Network.

Frost & Sullivan has awarded Kaspersky the 2020 Global Company of the Year Award based on its analysis of the industrial (OT/ICS cybersecurity market). This award recognizes Kaspersky’s efforts to create a superior industrial cybersecurity solution. Kaspersky excels in the analysis of market trends, and designing customized solutions that address specific industrial problems. Kaspersky Threat Intelligence Feeds (MLAD), and Machine Learning for Anomaly Detection has been a key part of its success over the past five-years.

In response to the convergence of IT and OT systems, it launched the Kaspersky Industrial CyberSecurity solution. Kaspersky’s Industrial CyberSecurity provides protection for industrial endpoints. Kaspersky also offers Kaspersky industrial cybersecurity for networks for communication and asset discovery. This is useful for situational awareness and early detection of anomalies and industrial attacks. It also offers managed security services, vulnerability and threat assessments, security awareness, training and threat intelligence. While its detection engines create different events, its correlation engine correlates these events into aggregated events. These help to eliminate unwanted alerts.

Gautham Gnanajothi is the Global Research Director for Kaspersky Industrial CyberSecurity. “Kaspersky Industrial CyberSecurity can address unmet need such as protecting legacy systems on industrial hosts, offering extensive network and asset visibility alongside well-rounded attacks visibility and protection,” he said. “Its Growth Center, Future Technologies, and Innovation Hub departments are perfectly positioned with best-in-class strategic frameworks to assess, develop, and deliver innovative security offerings to support industrial/ OT end users along their digital transformation journey.” Significantly, the company has two dedicated research teams; one to support its industrial solutions and one for broader market-focused cybersecurity megatrends. Kaspersky Industrial Control Systems – Cyber Emergency Response Team ICS-CERT focuses on industrial solutions. It works closely with regulatory bodies and standards organisations to establish best practices and study potential and current threats in industrial automation and IIoT. Global Research & Analysis Team focuses its attention on global cybersecurity megatrends. This team uncovers key malware and ransomware as well underground cyber-criminal patterns around the world.

Gnanajothi noted that the company had established its market dominance with new technology-based products like its IoT secure portal product, which is based on KasperskyOS. Kaspersky leverages its superior technical performance and customer service focus to win the industrial (OT/ICS), cybersecurity market. Although these organisations have improved their OT cybersecurity, we are here to help them achieve the level of maturity they deserve. Because complex protections are critical to ensuring effective protection, we also recognize that it is important to have the right tools and resources. Kaspersky also offers training and services for IT engineers and IT security teams. This Frost & Sullivan award confirms that we’re on the right track, so we’re extremely proud to receive such recognition,” commented Georgy Shebuldaev, Head of Growth Center, Kaspersky.

Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. It recognizes the highest level of innovation using products and technologies as well leadership in terms market penetration and customer value.

Frost & Sullivan Best Practices honors recognize businesses in a variety regional and global markets that demonstrate outstanding achievement and superior performances in areas such leadership, technological innovations, customer service and strategic product design. To identify the best practices within their industry, analysts conduct in-depth interviews with market participants, analyze them, and do extensive secondary research.

Frost & Sullivan – About Frost & Sullivan Frost & Sullivan’s role in helping corporate leaders, investors and governments manage economic change and to identify disruptive technologies, megatrends, business models and businesses to act on. This has resulted in a steady flow of growth opportunities that will drive the future.

Contact us: Start the discussion harley.gadomski@frost.com About Kaspersky Kaspersky is a global cybersecurity company founded in 1997. Kaspersky uses its deep threat intelligence to create innovative services that protect consumers and businesses around the world. Its security portfolio is a leader in endpoint security and offers a range of services that help combat sophisticated, evolving threats. Over 400 million users are protected by Kaspersky technologies and we help 250,000 corporate clients protect what matters most to them. Find out more information at www.kaspersky.com